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What is Ecommerce Packaging?

9 minutes read
ecommerce ready packaging
Ana Gelevska

To start an online store, you need to think about eCommerce packaging. This is how you will present your products. It is important because it can make customers happy or not happy with their buy. What is eCommerce packaging? How does the packaging affect the customer experience for your online business? Let’s take a look at the basics of eCommerce packaging.¬†


What Is eCommerce Packaging? 

eCommerce packaging is any packaging used for shipping products. 

Some examples are: 

  1. boxes and envelopes that hold your items
  2. inserts and cushioning materials used to protect them during transit

While many may think eCommerce packaging is only protection, it is presented too. Many companies use custom-designed boxes with their logo on them. This helps to create a memorable unboxing experience for customers. Finally, contributes to the overall brand story.


eCommerce packaging


How Does eCommerce Packaging Work?

eCommerce packaging works by providing two key functions – protection and presentation. The protective aspect of eCommerce packaging should always come first. If your product arrives damaged, customers won’t be happy! To ensure that items arrive safely, you need to do the following steps.

  1. Choose the right sized box or envelope for your item (too big or too small will cause damage)
  2. Add cushioning such as bubble wrap around fragile products and secure contents.
  3. Secure the item in its box or envelope.
  4. Focus on presentation. Add branded inserts, stickers, or tissue paper with your logo. Customers will appreciate your efforts when they open their packages. 


How Does eCommerce Packaging Affect Customer Experience?

Your customer’s experience with your store starts when they click “buy” on your website. It ends once they get their order. The quality of your packaging is important because it affects how fast and safe the item arrives. This directly affects how happy the customer is when they open the package. For example, if you use low-quality materials for shipping or need to secure items inside the box. There’s a greater chance that parcels will arrive damaged or incomplete. This will lead to unhappy customers who may decide not to shop with you again!

High-quality materials used for eCommerce packaging can significantly improve customer satisfaction levels. Packages will arrive intact with no damage done during transit. Making customers will feel more confident in ordering from your store again. Which means more orders for you! Small extras like branded tissue or gift wrapping can enhance customer experience. This makes them feel extra special when receiving their order!


eCommerce Packaging Solutions

So when it comes to eCommerce packaging solutions, it helps to explore the best options. Keep your packaging needs in mind. For example, cost-effectiveness and sustainability. They can help you make an informed decision with long-term benefits. Trends in eCommerce packaging are leaning towards customizations that meet individual needs.


eCommerce packaging


eCommerce Packaging Trends

You’ll want to use solutions that help the environment. This means using eco-friendly materials. For example, corrugated cardboard boxes with cellulose fillers reduce plastic waste. You can also customize your packaging. Add a unique touch that makes customers feel special. To make your packaging even more sustainable, look for solutions that enable reuse. Choosing these types of options helps the environment and shows that you care.


1. Environmentally Conscious Packaging 

One of the things people are doing more now is trying to help the environment. They want to buy from businesses that also care about sustainability. So, companies are offering products that are better for the environment. Examples like recyclable materials and biodegradable boxes. This way, businesses can show they care about the environment too. It also helps them save money in the long run.


2. Personalization 

Businesses that personalize packaging for their customers are becoming more popular. Adding personalized notes, special touches, free samples, gift-wrapping services, and more. Personalizing packages makes customers feel appreciated. It shows them that you value their business, encouraging them to buy from you again.


3. Reusability 

People are increasingly trying to reuse things instead of throwing them away. They know that this helps the environment. Some companies offer reusable bags, totes, pouches, boxes, and more. This way, people can shop without using paper or plastic that gets thrown away each time. It’s better for the environment, and it saves money too!


eCommerce Packaging Ideas

Your product’s packaging should look good and be professional. This is because it will be the first thing people see when they open the package. Here are some ideas to make your packaging better than others.


eCommerce packaging


1. Think Outside the Box

You can make your packaging more interesting by thinking outside the box. Instead of a plain cardboard box, try a reusable cloth bag or a decorative tin. This type of packaging is also better for the environment and will save you money in the long run. You can also use shredded paper instead of bubble wrap to cushion and protect your product during shipping.


2. Go Above and Beyond with Branding

Make your packages more attractive by using custom eCommerce packaging. This means using custom labels, stickers, ribbons, and tissue. Custom packaging is an excellent way to make a lasting impression on customers. Show them that you care about delivering a quality product, and they will appreciate it. Anything that helps show off your brand’s identity will help.


3. Include Personal Touches 

Remember to add personal touches to your packages! This includes handwritten notes or personalized thank-you cards with each order. Make sure your customers feel special when they open their package from you. A little extra effort goes a long way in building customer loyalty.


eCommerce Ready Packaging

eCommerce Ready Packaging is a great way you can have your goods sent safely and securely. As it is designed with the eCommerce world in mind. Using high-quality materials that will protect your products during their journey. These packages come in various sizes and shapes. You will be able to find something suitable for almost any item.


1. eCommerce Custom Packaging

Use custom packaging to make an excellent first impression with your customers. Custom packaging looks professional and stylish. It also helps protect your products during shipping. Here’s why custom packaging matters for eCommerce stores.


2. The Power of Branding 

One advantage of custom packaging is that it can help people remember your brand. Someone will remember your brand the next time they shop online. Having branded packaging also helps create an emotional connection. Customers will appreciate your effort when unboxing your package. 


3. Cost-Effectiveness 

If you use the right materials, custom packaging can be affordable. For example, companies often use Kraft paper bags or boxes because they are cheap. You can also add style to these bags with stickers, stamps, or ribbons. Plus, if you invest in good custom packaging now, it will save you money later. As there will be fewer damaged items when people return them.


4. Protect Your Products 

One important reason is that it helps keep your products safe when shipped. It helps ensure they will arrive at their destination in perfect condition! Custom boxes or bags help protect your products from being damaged during transit. As it is built specifically for the item, it is transporting.


5. Sustainable eCommerce Packaging

Choose eco-friendly packaging supplies! You want your packaging to be safe and robust enough that your products will not be damaged in transit. But you also want it to help the environment. This might sound like a lot to ask for, but it can be easy. Here are some ideas for making your eCommerce business more environmentally friendly.


Ecofriendly eCommerce Packaging

The key strategies for this are:

  1. going paperless wherever possible
  2. choosing biodegradable materials for anything that can’t be eliminated
  3. reusing packaging materials whenever feasible 

eCommerce companies need to take accountability for the environmental impact of their business decisions. Utilizing sustainable packaging practices is a way to reduce some of that damage. Doing this will benefit your store over time. Going green with packaging may also reduce costs for your business in the long run.


eCommerce packaging


Go Paperless Whenever Possible 

Paper is a common way to pack things when selling them online, but there are better options than paper. Trees and other resources are used to make paper; if it isn’t disposed of properly, it can end up in a landfill. Try using bubble wrap, packing peanuts, or airbags instead of paper. These materials often work just as well at protecting your products. They don’t need any trees or resources to be used.


Choose Biodegradable Materials 

We should use materials that break down quickly. For example, you can use bubble wrap made from cornstarch instead of plastic. This bubble wrap works just as well as traditional plastic bubble wrap. It breaks down much faster when it is exposed to sunlight or moisture. This means that it will not clog landfills for years on end. Try using cardboard mailers made from recycled paper. Or plant-based plastics that break down quickly in compost piles and landfill conditions.


Reuse Packaging Materials Whenever Possible 

You can help the environment by choosing packaging that can be reused. For example, customers may return items in their original packaging. See if that same package can be reused by another customer. You can use the same box many times. Reusing the same package once or twice will help reduce your waste output over time.


ISTA 6 Packaging

 One important certification to consider for eCommerce businesses is ISTA 6 packaging. This helps ensure that your packages are safe and sound when the customer gets them.


1. What is ISTA 6 Packaging? 

The ISTA 6 tests shows how well a product can be protected during transport. For example, shaking, temperature changes, squished, wet, and more. The tests help to make sure that your product will stay intact during transit.


2. Why Does ISTA 6 Packaging Matter? 

There are several reasons why having certified packaging is a good idea:

  • It helps to protect your products from being broken or damaged when they are being shipped. This way, you can avoid getting returns or replacements.
  • It stops thieves from stealing your products. If they can see what is inside the package, they might be more likely to take it.
  • It ensures the package arrives at its destination safely and sound. No matter what the weather is like or if there are any other hazards along the way.

Third-party companies like Amazon will only accept shipments that come in certified packaging. This means that if you use the wrong kind of packaging, your shipment might be rejected. This could cause you to miss out on sales and pay more for shipping because of extra fees. So it’s essential to ensure you have the proper packaging for your eCommerce business.


3. What is ISTA 6 Testing?

The ISTA 6 test ensures that things will not break when sent from Amazon to people’s homes. The test includes different ways that might damage the package. The goal of the test is to see if the things inside the box can survive these conditions.


4. The Benefits of ISTA 6 Testing 

ISTA 6 testing can help your business in many ways. The most notable use is that ISTA 6 certification helps ensure the safe arrival of customers. This means that fewer packages will be damaged during shipping. You will keep potential customers who are happy with their experience. ISTA 6 certification can also help reduce returns rates and customer complaints. This means more satisfied customers. Which leads to higher customer retention rates and more future sales opportunities! Plus, customers who receive their items on time will be happy. These customers are likely to leave positive reviews about your products. This helps boost your reputation as a reliable brand that delivers quality products.



eCommerce packaging is crucial because it helps protect products during shipping. This makes customers happy when they open their orders. Good quality packaging can make sure that products arrive safely. They always make customers feel special. If you have an online store, it is always a good idea to invest in good quality eCommerce packaging.

For more information, find out the best characteristics of an online store.



eCommerce packaging

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Ana Gelevska
Ana Gelevska
Ana is a creative and customer-oriented freelance writer with over 5 years of experience working with eCommerce global clients. Ana enjoys breaking down the latest eCommerce trends and diving into the needs of today’s merchants.

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